FAQ

What is Walkourpath?
Walkourpath is a U.S.-based shoe brand dedicated to creating stylish, high-quality footwear that blends timeless design with lasting comfort—helping you walk every path with confidence, ease, and a touch of everyday sophistication.

Do you offer free shipping?
Yes, we do. Every order comes with free shipping—no minimums, no hidden costs. We believe that delivery should be simple, reliable, and worry-free.

How long does delivery take?
Orders are processed within 1–2 business days, and delivery usually takes 3–7 business days once shipped. In most cases, your order will arrive within 4–9 business days, Monday through Saturday. As soon as your parcel is on its way, you’ll receive a tracking link so you can follow it right to your doorstep.

Do you ship internationally?
At this time, we only ship within the United States. Our focus is on providing the best possible experience locally. If we expand to international shipping in the future, our community will be the first to know.

What is your return policy?
Changed your mind? That’s perfectly okay. You have 60 days from delivery to return your order as long as items are unused and in their original packaging. Just contact us at Info@walkourpath.com, and our team will guide you through the quick return process.

How long do refunds take?
Once your return is received and approved, refunds are usually processed within 7 business days. Depending on your bank or card provider, it may take a few extra days for the amount to appear on your statement.

Do you accept exchanges?
Yes, absolutely. If you’d like to exchange an item for a different size or style, just reach out to us at Info@walkourpath.com, and we’ll help you find the perfect fit.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, Amazon Pay, and Shop Pay. All payments are processed securely through encrypted gateways to ensure your details stay protected.

Is my personal and payment information safe?
Yes, completely. Protecting your data is one of our top priorities. Walkourpath never stores your credit card information, and all transactions are processed through secure, SSL-encrypted systems.

What do I do if my order hasn’t arrived?
First, check the tracking link in your shipping confirmation email. If more than 7 business days have passed and your order hasn’t arrived, contact us at Info@walkourpath.com, and we’ll investigate right away.

Can I update or cancel my order?
If your order hasn’t been shipped yet, we may be able to update or cancel it. Contact us as soon as possible at Info@walkourpath.com, and we’ll do our best to accommodate your request.

Still need help?
We’re always here for you. Send us an email at Info@walkourpath.com, and our friendly support team will be happy to assist. Whether it’s about sizing, orders, or anything in between, we’re just one message away.